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I know Cheap DeAndre Hopkins Jersey , I know . . . the customer is always right . . . or at least should be treated as if they聮re always right. But, when and where do you draw the line?

The question comes up after talking to a frontline sales person, Ted. A few days ago, he had trouble with a customer. The customer was being vague and Ted simply asked for clarification. From then on the customer was rude and kept sniping at Ted. She even had a telephone call on her cellular phone and proceeded to talk about Ted and how 聯rude?HE was to the caller. Then when Ted had to interrupt her conversation for payment Cheap J.J. Watt Jersey , he was even worse than rude, according to her. When he asked the customer to sign her credit card, a company requirement, he became a 聯jerk?and an 聯a_____e.?Ted says Cheap Cullen Gillaspia Jersey , 聯I don聮t know what her problem was, but I certainly didn聮t enjoy being called names. I couldn聮t think of anything I could do to make the situation better. I felt so helpless.?br >
There are two elements of this scenario. First of all, cellular phones: what are sales and service personnel doing about cellular phone calls? I was buying stamps the other day at the post office and the person directly in front of me was carrying on a conversation while the clerk behind the counter was trying to help her with a purchase. He didn聮t say anything to her, but he did apologize to me after she left because it took more time to assist her than it should have.

The Tacoma-Pierce County Health Department has signs posted at its information desk stating: 聯Please Cheap Kahale Warring Jersey , turn off your cell phone so we may better serve you.?I asked a clerk about the need for the sign and she said, 聯People were just driving us crazy.?When people are on the phone they seem to be in their own little world. 聯It wasn聮t just people at the counter on the phone that was the problem. The phones also cause a rise in general noise which makes it more difficult to carry on meaningful conversations at the counter.?br >
Let聮s hang-up on cellular phones for awhile and go back to rude customers. Personally, I think once a customer moves into abusive behavior, they no longer deserve service. I don聮t like to be called names (even when it is told to a third party and not directly done like with Ted) and I would not subject any employee to this treatment Cheap Max Scharping Jersey , either.

I do think Ted handled the situation nicely. He kept his cool and got through the transaction. His next step should be to discuss the situation with his manager and let the manager draw the line and provide alternatives in dealing with rude customers. That way Ted is protected.

For rude cell phone users, I really like the simple touch of the sign. The sign says it all. It's polite with a, "please." It tells the customer that we do want to serve them. It's non-threatening . . . and it draws the line . . . someone has to.

Author Don Doman: Don is a published author of books for small business, corporate video producer Cheap Lonnie Johnson Jersey , and owner of Ideas and Training ( ), which provides business training products. Don also owns and Human Resources Radio ( ), which provides business training programs and previews 24-hours a day.




HGV Drivers, Know What to Do (and What Not to Do) in a Breakdown Business Articles | October 21 Cheap Tytus Howard Jersey , 2016
We all hope it’s not going to happen... But if you’ve opted for life on the road as an HGV driver the chances are you are going to have to deal with a breakdown at some point - so it&rsquo...


We all hope it’s not going to happen... But if you’ve opted for life on the road as an HGV driver the chances are you are going to have to deal with a breakdown at some point - so it’s a good idea to be prepared.


Whether it’s in town, on a quiet sleepy lane or on a motorway, your main priority during a breakdown should be road safety. Always think about your own safety and those around you first, before deciding what course of action to take.


The General Rule


The general rule if you encounter a problem when driving is to put your hazard lights on to alert other traffic and slow down by breaking as gently as possible Houston Texans Jerseys For Sale , then pull over to the left as soon as you safely can.


Below, I’ll cover a couple of specific instances and outline what needs to be done when they occur.


Tyre Blow-Outs


Unfortunately these are more common than you may think, and there are certain procedures you should follow for road safety.


A blow-out, particularly of one of the front tyres Texans Jerseys For Sale , can make your vehicle difficult to control but it’s important to keep hold of the steering wheel.


Signal and try to steer a steady course to the left hand side of the road, breaking gently. Always be aware of other traffic or pedestrians and avoid sharp steering or hard breaking.


Motorway Breakdowns


Pull on to the hard shoulder as far to the left as you can. Turn on your hazard lights and any sidelights if it’s dark or the visibility is poor.


For road safety, it is important that you leave your vehicle by the passenger door while you wait for help - it can be dangerous to remain inside in case of a collision. You should have a high-visibility jacket in your cab which you can put on to be seen by other drivers while you wait.


Call for assistance using the roadside emergency telephone, as this will instantly alert the emergency services to your exact location.


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